As much as I hate to flame, I have to warn everyone on the net about the customer support and service at ehostpros.com. Uptime left much to be desired, and if you want to cancel your account, prepare to wait half a year.

So here is my account. This is pasted from their ticketing system online. I tried to be as polite as possible as you can see. They were the same, but kept running me in circles, saying they forwarded my request, they were working on it, etc. As far as I am concerned, I think they do this to make customers give up. However, I thought I would try to give them a little pain back their way, and make sure digg users know not to choose ehostpros.com. They might seem ok when you signup, but if you want to cancel for any reason, your money is as good as gone. No refunds, just runarounds. The request was started in September! It is now January, and I still have not received a refund. Please do yourself a favor and do not consider ehostpros.com for your hosting needs.

Home > Ticket List > Ticket Status: PSF-98072 08 Jan 2006 Ticket
Last Update: 30 Dec 2005 08:21 PM Last Replier: Jeffrey Status: Open Department: Cancellations Created On: 03 Oct 2005 05:31 PM Cancellation
Author Contents Jeffrey
Posted on 03 Oct 2005 05:31 PM I submitted my request via your online form on 9/20/05 for cancellation of my account and domain. I received an email from cancel@ehostpros.com confirming receipt. Can you provide me with a status update on the request?
Thanks a bunch. Jeffrey

Posted on 05 Oct 2005 04:46 AM Please respond. Jeffrey

Posted on 07 Oct 2005 04:31 PM Can you please let me know when you will be able to get to my request. If it is a week, fine. Please just let me know.
Thanks jason

Posted on 18 Oct 2005 03:51 AM Dear Customer,
We have cancelled your account with the domain name "pharmit.us" and terminated your account from our server. Jeffrey

Posted on 18 Oct 2005 08:40 AM When do I receive a credit on my card for the remaining months on my account? Smith

Posted on 18 Oct 2005 10:28 AM Dear customer,
Thank you for contacting us.
Can you please provide the confirmation letter which you receive when you fill out the cancellation form. So we can check and get back to you ASAP.
For further assistence please get back to us. We will be glad to assist you.
Regards,
Smith Sales and Billing eHostPros.com

Chad
Posted on 18 Oct 2005 01:22 PM 
Here you go.

On Oct 18, 2005, at 1:28 PM, EhostPros Billing wrote:
Cancellation Dear customer,
Thank you for contacting us. Can you please provide the confirmation letter which you receive when you fill out the cancellation form. So we can check and get back to you ASAP.
For further assistence please get back to us. We will be glad to assist you.
Regards, Smith Sales and Billing eHostPros.com

Thanks for your co-operation
For further assistence please get back to us.
Rate this ticket:
Helpful
Not Helpful Ticket ID: PSF-98072 Tracking URL: Click Here Department: Cancellations Created On: 03 Oct 2005 05:31 PM Last Update: 18 Oct 2005 08:40 AM Status: Closed
Thanks For Contacting eHOSTPROS.rtf (1.57KB) - None jason

Posted on 20 Oct 2005 05:32 AM Dear Customer, We have forwarded your issue to our Admin to refund your money for the unused months of service fro your domain "pharmit.us". They will refund your money soon. Jeffrey

Posted on 21 Nov 2005 05:30 AM I still do not see a credit. It has been 30 days since the message above. Please expedite my request. I believe I have been patient enough.
Thanks jason

Posted on 23 Nov 2005 07:17 AM Dear Customer,
Sorry for the dealy. We have changed our billing method to paypal, so we can't refund your money to your CC account. Please provide your paypal account details, then we will refund the money for the unused months of plan to your Paypal account.
Please let us know.

Posted on 23 Nov 2005 08:35 AM Jchpharmd@gmail.com is the email on the paypal account. Is that what you need? Jeffrey

Posted on 23 Nov 2005 05:26 PM jchpharmd@gmail.com is my account. jason

Posted on 25 Nov 2005 03:36 AM Dear Customer,
Sorry for the trouble. We have provided your Paypal details to our Admin to refund your money for the unused months of plan. They will refund your money with in few days. Jeffrey

Posted on 11 Dec 2005 06:26 AM Still nothing in my paypal account. Please advise. Jeffrey

Posted on 18 Dec 2005 05:23 PM Guys, please. I have patiently waited since 9/20/05. Jeffrey

Posted on 30 Dec 2005 08:21 PM Alright. Please provide my credit to my paypal account jchpharmd@gmail.com before Thursday, January 5th, 2006 or I will post how lowsy your service is all over your boards and at Digg.com. I do not think I am being unreasonable here.